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Purpose

This policy explains how I handle refunds. My policy applies to purchases made for my consultancy services.

 

Your Rights Under Australian Consumer Law

My services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have changes made by me within a reasonable time.

 

Change Of Mind

Because my consultancy services are customised for you, I cannot offer a refund for change of mind.

 

Not As Described

If my service is not as described or is not delivered within the agreed timeframe, please contact me within 14 days with your order number and description of the issue. For major failures, you can choose a refund. For minor failures, I will make changes to better align with our agreed service, within a reasonable time.

 

Services, Bookings, and Cancellations

If you need to cancel or reschedule a booking, please notify me 2 days in advance. A reasonable cancellation fee may apply for late cancellations or no-shows, where permitted by law.

 

Proof Of Purchase

I accept tax invoice and bank statement as proof of purchase.

 

Contact Me

Email: consulting@drtiffanihowell.com.au

 

Last updated: 23 Feb 2026